Privacy Statement & Cookies Policy
This notice is effective from 25th May 2018.
2. For the purpose of the GDPR, Music Box Retail Limited is the data controller and any enquiry regarding the collection or processing of your data should be addressed to “Data Request” at our trading address: 121-125 Peascod Street, Windsor, West Berkshire, SL4 1DP, United Kingdom.
3. By using the Website you agree to this Privacy Notice. We are registered with the Information Commissioner’s Office for this purpose.
Information we collect
4. We will collect personal data on this Website only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. Normally you will only provide such details if you are making a purchase from us, entering a competition on our website or making a general enquiry.
5. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
6. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. Music Box Retail Limited will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
Use of your information
7. We may hold and process personal data that you provide to us in accordance with the GDPR.
8. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
8.1. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
8.2. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
8.3. Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
8.4. Where you have consented to receive our e-newsletters, from time to time to provide that to you.
Disclosure of your information
9. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.
10. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.
11. If you do not want us to use your data for our use, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data, or you can do so by writing to us at the address detailed in clause 2, or sending us an email to firstname.lastname@example.org at any time.
12. Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Controlling the use of your data
13. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at email@example.com at any time.
Where we store and transfer your data
14. As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
16. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
18. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
19. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at firstname.lastname@example.org
20. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
21. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.
Third party links
22. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
24. We use 5 groups of cookies: Google Analytics cookies, Woocommerce cookies, Pop-up Cookie Consent Cookie, Twitter cookie, and Google maps cookies.
Google Analytics Cookies
The 4 Google Analytics cookies provide us with data about visitor usage patterns on our site. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. The visitor remains anonymous.
The 2 Woocommerce cookies allow the online shop to function correctly.
Pop-up Cookie Consent Cookie
This cookie is set for the browser to remember the guest id to display the latest news from our twitter account.
Google Maps Cookies
The embedded Google Map on our site sets 3 cookies known as NID, PREF and khcookie. These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.
The table below explains the cookies we use and why.
|Cookie Set by||Cookie Name||Purpose||Expires|
|Google Analytics||_utma _utmb _utmc _utmz||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||2 years, 30mins, when you close your browser, 6months respectively|
|Woocommerce||woocommerce_items_in_cart, PHPSESSID_||These cookies are used by the online shop to allow it to function correctly.||both expire when you close your browser|
|guest_id||This cookie is set for the browser to remember the guest id to display the latest news from our twitter account.||2 years|
|Google Maps||nid pref khcookie||These cookies allow Google Maps to remember which browser you are using and what preferences you have set when you view maps.||6 months, 2 years, when you close your browser, respectively|
For more information about cookies, please see www.allaboutcookies.org.
25. The GDPR gives you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to email@example.com. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
26. You have the right to change the permissions that you have given us in relation to how we may use your date. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to firstname.lastname@example.org.
Changes to this policy
27. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
Our previous Privacy Statement & Cookies Policy can be found here – Privacy Statement & Cookies Policy – March 2013